We look forward to servicing our customers through this distinct offering. “KEYPR will provide our guests with a user-friendly option that drives interaction and engagement. Live Casino & Hotel, formerly Maryland Live Casino, is a casino hotel in Hanover, Maryland, adjacent to Arundel Mills Mall.
“Technology-driven communication is currently a preferred means of requesting any type of service,” said Alfonso Rodriguez, director of hotel operations and revenue optimization, Live! Casino & Hotel, in a statement. Via the KEYPR platform, Live! Hotel guests and staff will have access to a custom mobile app, in-room tablets, keyless entry and KEYPR’s guest experience management system (GEMS) and other KEYPR technologies which when combined dramatically improve operational efficiency, open up new revenue opportunities and meet the expectations of today’s connected travelers.Īdditionally, in-room tablets offer a powerful in-room promotional platform which Live! management can use to share specials, promotions and events happening in and around the casino. Live! Casino & Hotel will deploy KEYPR’s expansive hospitality platform at the new Live! Hotel, which is set to open in Hanover, Md., this spring.
